FAQ: Voice Mail Click the questions to see the answers. How do I set up my Voice Mail? How do I access my Voice Mail to retrieve messages? If I forget my Voice Mail password, how can I get it reset? Answers Setting Up From Your Wireless Handset* How do I set up my Voice Mail? Press *86 (*VM for voice mail), SEND and then follow the prompts. Some locations may require you to press # immediately when greeting begins to set up your voice mail. Prepay customers: press #738, SEND, and then follow the prompts. Some locations may require you to press # immediately when greeting begins to set up your voice mail. NOTE: Not available in some areas. Airtime and other charges will be incurred when using this feature from your wireless phone. Message Retrieval From Your Wireless Handset* How do I access my Voice Mail to retrieve messages? Press *86 (*VM for voice mail), press the # key immediately when you hear the recording, enter your password, then follow the prompts. Some locations may require you to press # immediately when the greeting begins to set up your voice mail. Prepay customers: press #738, SEND, press the # key immediately when you hear the recorded greeting, enter password, then follow the prompts (Airtime usage applies for voice mail retrieval in most areas). Some locations may require you to press # immediately upon hearing the greeting to retrieve your messages. NOTE: Not available in some areas. Airtime and other charges will be incurred when using this feature from your wireless phone. Password Reset If I forget my Voice Mail password, how can I get it reset? To reset your voice mail password: Please call one of our service centers and we will reset it for you. From your wireless handset: Press *611, SEND (airtime free). Or call (888) 466-4646 (toll free) from any phone to reach customer service. Prepay customers voice mail reset: From your wireless handset: Press *611, SEND (airtime free) to reach one of our service centers.