FAQ: PRL (Preferred Roaming List) Update Why do I need to perform the PRL Update on my wireless phone? By performing this update, your phone will stay on the Verizon Wireless network and/or digital service whenever possible. What steps do I need to take to complete this update? Power on your Verizon Wireless phone Dial *228 from your home digital coverage area, followed by the SEND key. When prompted, press option #2, to update your phone roaming capabilities (this process could take up to 2 minutes) Once completed, a confirmation message will be played, and a message will be displayed on the phone screen. How often do I need to perform this update? You should perform this update once a month or before you travel.