FAQ: EZ Move Program

Click the questions to get the answers:

What is the EZ Move program?

Will I need to change my price plan when I move?

Are there any special fees for moving?

Will I need to get a new wireless phone when I move?

How far in advance do I need to let you know that I am moving?

Will I need to be on a new contract?



Answers

What is the EZ Move program?
EZ Move is a national relocation process designed to assist Verizon Wireless customers moving from one Verizon Wireless area to another.

Will I need to change my price plan when I move?
If you are already on a national price plan, you will probably not need to change your existing plan. Regional pricing plans are not guaranteed for every market. The Customer Service Representative and EZ Move Representative will be able to analyze your current and anticipated usage to determine the best plan to fit your needs.

Are there any special fees for moving?
There are no fees for changing your price plan or your area of use.

If you change your service, your first bill will most likely reflect prorate charges. On your first bill after you change your price plan, we will bill a prorated (partial month) portion of the monthly access charge. The prorated amount is calculated from the date you began service to your first bill cycle date or effective date of the calling plan change. The total prorated amount will also include the next month's access charge if applicable. We calculate allowance minutes and features in the same manner.

Will I need to get a new wireless phone when I move?
You may need to purchase new equipment. This is determined on a case-by-case basis as many factors are built into that decision, including, but not limited to, your existing and new price plan(s), service areas, and equipment.

How far in advance do I need to let you know that I am moving?
No advance notice needs to be given.

Will I need to be on a new contract?
No. If you are getting the same plan and promotion in the new market as the old, your contract is not extended. The contract is extended if you purchase equipment or accept a new promotion. Remember, the Verizon Wireless Worry Free Guarantee will stand by you to provide you with the best service, network coverage and satisfaction.