FAQ: Equipment What is a dual-mode phone? A phone that is capable of utilizing an analog system or the CDMA digital system. What is a tri-mode phone? A phone that is capable of utilizing all three of Verizon Wireless systems, analog, CDMA digital, and PCS digital. When and how long should I charge my battery? Since battery and charger types vary among phone models, it's best to refer to your user manual for specific instructions on battery-charging procedures. How do I set up my Voice Mail? Press *86 (*VM for voice mail), SEND and then follow the prompts. Some locations may require you to press # immediately when greeting begins to set up your voice mail. For prepay customers: press #738, SEND, and then follow the prompts. Some locations may require you to press # immediately when greeting begins to set up your voice mail. How do I access my Voice Mail to retrieve messages? Press *86, press the # key immediately when you hear the recording, enter in your password, and then follow the prompts. Some locations may require you to immediately press # when the greeting begins to set up your voice mail. Prepay customers: press #738, SEND, press the # key immediately when you hear the recorded greeting, enter in your password, and then follow the prompts (Airtime usage applies for voice email retrieval in most areas).