FAQ: Billing Click the Question for the answer: What are the partial charges on my bill? If I begin subscribing to wireless service in the middle of the month, do I still get all of my included minutes? What is the difference between Peak and Off Peak airtime? How are per minute charges calculated? Who is charged when a wireless phone calls a wireless phone? Why does the airtime on my bill not match the airtime from my phone's timer? Am I charged airtime when I check my wireless voicemail messages from my wireless phone? What is Airtime? What is a dropped call? What are the long distance charges on my bill? Will I incur long distance charges if I receive a call while roaming? I made a change to my account why haven't I seen it on my bill?   Answers What are the partial charges on my bill? Monthly charges are prorated according to the number of days you are billed for them during your 30 day billing cycle. For example, if you changed rate plans during the middle of your billing cycle, your statement should contain a charge for the old rate plan (according to the number of days in your cycle that you were on the old rate plan) and the new rate plan. If I begin subscribing to wireless service in the middle of the month, do I still get all of my included minutes? Yes. Your monthly minutes will not be prorated but your access charge will be prorated. What is the difference between Peak and Off Peak airtime? Peak hours are generally associated with the portion of the business day where you might expect greater system demand. Off-Peak hours are generally associated with evening hours and weekends. Actual off-peak hours vary from city to city. Typically, weekends start late Friday evening and end early Monday morning. Exact times for Peak/Off-Peak vary by service area and rate plan selected. Please reference your contract or contact customer service for further assistance at 1-888-466-4646. How are per minute charges calculated? Your per minute charges vary by rate plan (some plans offer flat rates, others vary by time of day, nights and/or weekends). If you have the Detailed Billing option, you will see a charge listed for each call purely for informational purposes (it does not necessarily mean you are charged for the call). The Detail of Airtime Charges section also displays the billing rate and amount of minutes used during peak, off-peak, weekend, etc. To review how you are being charged per minute refer to the Airtime Charges section on your statement. Who is charged when a wireless phone calls a wireless phone? Both parties, the caller and the receiver, will be charged a per-minute usage fee for Mobile-to-Mobile calls. Why does the airtime on my bill not match the airtime from my phone's timer? The call timer included in your wireless phone begins timing calls from the moment you press the SEND button until the END button is pressed. These timers keep track of all calls, including mis-dials, *611 and 911 calls. The call timer in your phone calculates every minute of every call you make although Verizon Wireless will not charge you for calls made to *611, 911 or minutes that may be included in your price plan will not be charged on your bill. Verizon Wireless rounds up to the nearest minute while the timer in your phone may calculate your minutes without rounding up. Am I charged airtime when I check my wireless voicemail messages from my wireless phone? If you check your messages from your wireless phone normal airtime charges are incurred. What is Airtime? The time you spend actually connected to the Verizon Wireless Network. Airtime encompasses the time that passes between the moment you press SEND and the moment you press END. Whenever you place calls on your wireless phone, or retrieve messages, you're using Verizon Wireless airtime. What is a dropped call? A call that is disconnected unexpectedly. Sometimes, while traveling, your wireless conversation is handed off from one cell to another and is dropped. When a call is dropped, it usually means either that you've traveled into the fringe at the outer limits of your service area, or that your battery is running low and cannot maintain enough current to "hold" onto the signal transmitting your call. What are the long distance charges on my bill? You are charged for long distance when you dial outside of your local service area. You are also subject to long distance charges while roaming. Will I incur long distance charges if I receive a call while roaming? If you do not have SingleRateSM, you will be charged long distance charges on incoming calls while roaming. I made a change to my account why haven't I seen it on my bill? If your request was processed after the end of the month's billing cycle, your next bill may not reflect the change. Wait another month to ensure that your request was properly processed. If you feel your current statement should reflect the change, contact us at *611 (a free call from your wireless phone) or call 1-888-466-4646 so we may verify the changes to your account.