Basic Voice Mail

Voice Mail takes a caller’s message when you can’t answer the phone. You will receive a message waiting indicator to let you know that a message has been left for you.

 Not available in some areas.

Airtime applies to message retrievals from your wireless phone. Voice Mailboxes not initialized within 60 days (45 in some markets) of feature activation will be canceled. IN Calling does not apply to Voice Mail retrieval. Verizon Wireless is not liable for missed Voice Mail messages, or deletions of messages from your Voice Mailbox, even if you've saved them. Your Verizon Wireless Voice Mailbox is not password protected until you initialize it by following the tutorial prompts to select a password and record a voice signature and personalized greeting.

Feature Instructions

Voice Mail Set Up

Dial *86 from your wireless phone and press SEND
Follow the automated message to setup your password

*Important*  You must set up your voice mailbox within 60 days of activating your Verizon Wireless account. 

Checking Your Voicemail After you’ve set it up:

Dial *86 from your wireless phone and press SEND
You will hear the message “please enter your password followed by the # sign”
Enter your password then the # sign and you are in!
Follow the prompts to listen to your message.

Helpful Hint

            When out of state on your cell, or to check your voicemail from another phone, simply dial your own cell phone number instead of *86.  Interrupt your message by pressing the # sign.  The system will then ask for your password and # sign. 

Other Helpful Numbers

*228-Send:  Choose option 2.  This updates roaming software in your phone.

(Do this about once per month or before each time you travel)

#646-Send: Allows you to check your minute usage for the month

#225-Send: Allows you to check your account balance

*611-Send from cell OR 1-800-922-0204:

24/7 Customer service for all your account and service questions